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Short Synopsis
The authors of the bestsellers The Oz Principle and Journey to the Emerald City present the third book in their accountability trilogy, in which they clearly explain how to hold others accountable for results utilizing their patented model of communicating expectations, along with a number of other practical tools that are easily remembered and applied.

Full Synopsis
Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principle has sold more than 500,000 copies in several editions since 1994.

As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after problems arise and people fail to deliver.

Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.

This book can help people at every level—from senior executives to front-line workers—enjoy greater productivity, profitability, and job satisfaction.

"James approaches this book on holding people accountable with an easy, conversational tone." ---AudioFile

"Definitely the 'go-to' book for teaching organizational accountability that works---without the backlash." ---Stephen R. Covey, author of the #1 national bestseller The 7 Habits of Highly Effective People
New York Times Bestseller

How Did That Happen?

Holding People Accountable for Results the Positive, Principled Way

Author Tom Smith, Roger Connors

Narrated by Lloyd James

Publication date Aug 25, 2009

Running time 10 hrs

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